Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused and unopened
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Have original tags and packaging intact
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Be accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
If your return is approved, we will provide you with:
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Instructions on how and where to send your package
Returns sent back without prior authorization will not be accepted.
Return Shipping Address
All approved returns must be sent to:
5030 98th St., Corona, NY 11368, United States
Return shipping costs are the responsibility of the buyer, unless otherwise agreed.
If you have any questions regarding returns, feel free to contact us at xiazhijian2026@gmail.com.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-refundable.
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
Exchanges
The fastest way to ensure you receive the item you want is to:
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Request a return for your existing item
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Place a new order once the return is approved
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must meet the same conditions outlined above, and return shipping costs are the responsibility of the buyer.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to your original payment method within 10 business days
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Please note that banks or credit card companies may take additional time to process and post the refund
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at xiazhijian2026@gmail.com.